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RETURN & EXCHANGE POLICY

Brand: OWLSKY – Sassy & Stylo
Legal Business Name: RATHOD ENGENEERING WORK
Last Updated: 2 September 2026

IMPORTANT

NO RETURNS. EXCHANGE ONLY.

OWLSKY does not accept ordinary product returns or provide refunds for delivered products.

Eligible exchanges may be requested within 3 calendar days from delivery, subject to this policy and applicable law.

1. EXCHANGE PERIOD

An exchange request must be submitted within 3 calendar days from the date the order is delivered.

Requests submitted after the 3-day period may be rejected.

2. ELIGIBLE EXCHANGE CASES

An exchange may be considered where:

  • The wrong product was sent.

  • The wrong size was sent by OWLSKY.

  • The wrong color/design was sent by OWLSKY.

  • The product arrived damaged.

  • There is a verified manufacturing defect.

3. CHANGE OF MIND

Change-of-mind requests are generally not eligible for exchange.

Examples include:

  • Customer does not like the color.

  • Customer changed their mind.

  • Customer ordered the wrong product.

  • Customer selected the wrong size.

  • Customer no longer wants the product.

  • Customer expected a different appearance.

Any exception will be entirely at OWLSKY's discretion.

4. CONDITION OF PRODUCT

For an exchange, the product must generally be:

  • Unused

  • Unworn

  • Unwashed

  • Unaltered

  • Free from stains

  • Free from perfume, deodorant or body odor

  • With original tags

  • With original packaging where applicable

Products altered, washed, worn, stained or damaged after delivery may be rejected.

5. UNBOXING VIDEO

For damage or wrong-product claims, an unboxing video is strongly recommended and may be requested for verification.

The video should begin with the sealed package and clearly show the opening and product condition.

6. EXCHANGE REQUEST

Contact us within 3 days:

WhatsApp/Phone: +91 95790 70979
Email: OWLSKYSELLER@GMAIL.COM

Please provide:

  • Order number

  • Name

  • Registered mobile number

  • Product name

  • Reason for exchange

  • Product photographs

  • Unboxing video, if applicable

7. APPROVAL

Submission of a request does not guarantee exchange.

OWLSKY may inspect the evidence and product condition before approving an exchange.

8. PRODUCT AVAILABILITY

Exchange is subject to replacement product availability.

If the requested replacement is unavailable, OWLSKY may provide another appropriate resolution subject to applicable law.

9. SHIPPING FOR EXCHANGE

Where the exchange is due to an error attributable to OWLSKY or an eligible verified defect, OWLSKY may arrange the exchange shipment.

For other discretionary exchanges, applicable shipping charges may be payable by the customer.

10. NO REFUND

OWLSKY does not provide refunds merely because a customer wishes to return a product.

Nothing in this policy is intended to exclude any mandatory rights or remedies available under applicable law.

11. FRAUDULENT CLAIMS

OWLSKY may reject claims involving suspected:

  • Fraud

  • Product misuse

  • Intentional damage

  • False information

  • Repeated abuse of the exchange process

12. CONTACT

RATHOD ENGENEERING WORK
OWLSKY – Sassy & Stylo

Caroline Apartment, Laxman Nagar,
Near Daffodil School, Baner, Haveli,
Pune – 411045, Maharashtra, India

Email: OWLSKYSELLER@GMAIL.COM
Phone/WhatsApp: +91 95790 70979
Website: https://owlskyindia.com/