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CANCELLATION POLICY

Brand: OWLSKY – Sassy & Stylo
Legal Business Name: RATHOD ENGENEERING WORK
Last Updated: 2 September 2026

1. CUSTOMER CANCELLATION

Customers may request cancellation of an order by contacting OWLSKY as soon as possible after placing the order.

Cancellation is not guaranteed once the order has entered processing, packing, dispatch or shipping.

2. BEFORE DISPATCH

If the cancellation request is received before the order has been processed or dispatched, OWLSKY may be able to cancel the order.

Where payment has already been received, the applicable amount will be processed according to the payment/refund process and applicable law.

3. AFTER DISPATCH

Once an order has been dispatched, cancellation may no longer be possible.

Customers should not refuse delivery solely to initiate a cancellation unless specifically instructed by OWLSKY.

4. WRONG ADDRESS

Customers should immediately contact OWLSKY if an incorrect address has been entered.

OWLSKY cannot guarantee that an address can be changed after processing or dispatch.

Additional shipping charges may apply where re-shipping is required due to an incorrect address provided by the customer.

5. ORDER CANCELLATION BY OWLSKY

OWLSKY may cancel an order where reasonably necessary due to:

  • Product unavailability

  • Pricing/technical error

  • Payment failure

  • Suspected fraudulent transaction

  • Delivery restrictions

  • Incorrect information

  • Other legitimate operational or legal reasons

6. CONTACT

Cancellation requests should be sent to:

Email: OWLSKYSELLER@GMAIL.COM
WhatsApp/Phone: +91 95790 70979

Please provide your order number and registered mobile number.

7. IMPORTANT

This policy does not override any mandatory consumer rights or remedies provided by applicable law.